Frequently Asked Questions
Find answers to common questions about our granite products and services
Ordering & Pricing
Do you accept small quantity orders?
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Yes, we can accommodate smaller orders for samples or trial shipments, though unit pricing may be higher. Please contact us for specific requirements and pricing.
How do you calculate pricing?
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Pricing depends on product type, quantity, finish, dimensions, and destination. We provide detailed quotations including FOB, CIF, or delivered prices based on your preference.
Do you accept small quantity orders?
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Yes, we can accommodate smaller orders for samples or trial shipments, though unit pricing may be higher. Please contact us for specific requirements and pricing.
Product & Quality
Can I request custom designs and sizes?
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Absolutely! We specialize in custom granite products. Please provide detailed drawings, specifications, or samples, and our team will provide technical feasibility and pricing.
What certifications do you have?
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We hold ISO 9001:2015 quality management certification, CE marking for European markets, and various regional certifications depending on destination requirements.
Shipping & Logistics
How do you handle packaging and export documents?
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We use professional export packaging with wooden crates, plastic protection, and steel strapping. All export documents including commercial invoice, packing list, certificate of origin, and quality certificates are provided.
What are typical delivery timeframes?
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tandard products: 15-20 days after deposit. Custom products: 25-35 days depending on complexity. Shipping time varies by destination: Asia 7-14 days, Europe/Middle East 25-35 days, Americas 30-40 days.
Still Have Questions?
Our expert team is ready to help you with any specific inquiries about our granite products and services.
Contact Our Team